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Privacy Policy – Mokum Mobile Vet

Last updated: 12 November 2025

At Mokum Mobile Vet, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the EU General Data Protection Regulation (GDPR).

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1. Who We Are

Mokum Mobile Vet is a house call veterinary service based in Amsterdam, the Netherlands.

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2. Information We Collect

We may collect the following types of information:

  • Contact details (name, address, phone number, email)

  • Pet details (name, species, age, medical history)

  • Appointment and billing information

  • Communication records (emails, messages, or forms you send us)

  • Website usage data through analytics and cookies (see Section 5)

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3. How We Use Your Information

We use your information to:

  • Provide veterinary care and communicate with you

  • Maintain accurate medical and billing records

  • Send appointment confirmations or reminders

  • Respond to your questions or requests

  • Share updates or newsletters (only if you’ve subscribed)

  • Improve our website and services through analytics

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4. How We Protect Your Information

We store client and patient information securely in Digitail, our GDPR-compliant practice management software. Digitail uses encrypted servers and access controls. Only authorized team members have access to personal data, and we take all reasonable steps to prevent unauthorized access, alteration, or disclosure.

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5. Cookies and Tracking Technologies

In short, we may use cookies and other tracking technologies to collect and store information about your website activity. We use cookies and similar technologies (such as web beacons and pixels) to help our website function properly, improve performance, and understand how visitors use our site. These tools may collect technical information, such as your browser type, pages visited, and time spent on our website.

Some cookies are essential for basic site operation, while others help us improve user experience or analyze traffic trends. You can adjust your cookie settings through your browser at any time.

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Google Analytics

We use Google Analytics to help us understand how visitors interact with our website. This service collects data such as pages visited, time spent on each page, and general location (city-level), using cookies and similar technologies.

The data is anonymized and used only to improve our website content and user experience. Google Analytics may also use advertising features such as:

  • Remarketing with Google Analytics

  • Google Display Network Impression Reporting

  • Demographics and Interests Reporting

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You can opt out of Google Analytics tracking using these tools:

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For more information about how Google uses data, please visit the Google Privacy & Terms page.

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6. Sharing of Information

We do not sell or share your personal data for marketing purposes.
We may share limited information only when necessary for veterinary care (e.g., with collaborating clinics, laboratories, or referral specialists) and only with your consent when required.

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7. Your Rights

Under GDPR, you have the right to:

  • Access, correct, or request deletion of your personal data

  • Withdraw consent for communications

  • Request a copy of your data

 

You can exercise these rights by contacting us at info@mokummobilevet.com.

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8. Data Retention

We retain client and patient records for as long as necessary to provide veterinary services and to comply with legal and professional obligations (generally 7 years, in line with recordkeeping standards in the Netherlands).

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9. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact:

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Privacy | Cookies | Terms                                                                                                                                                         © 2023 by Mokum Mobile Vet

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